Relationship Manager
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Job Description
Relationship Manager growing financial-services client portfolios for Fiserv, a global fintech and payments leader. Driving renewals, retention, revenue growth, and executive client partnerships.
Responsibilities:
- Lead the overall business relationship for a portfolio of financial-services clients.
- Serve as the primary point of contact and trusted resource for client operations, service needs, and relationship strategy.
- Manage and grow client relationships through contract renewals, consultative selling, and expanded adoption of Fiserv solutions.
- Monitor account business needs, coordinate issue resolution, and ensure follow-through on commitments.
- Build relationships with executive and senior-level client stakeholders.
- Meet or exceed revenue, profit, and customer satisfaction goals through account planning, contract negotiations, and client engagement.
- Maintain knowledge of industry trends, banking operations, and Fiserv solutions to align client needs with business opportunities.
- Collaborate with client executives, internal sales support, product sales subject matter experts, marketing, and leadership teams.
Requirements:
- 6+ years of experience in relationship management, account management, sales, or client-facing business development within the financial services, banking, or financial technology industry.
- 6+ years of experience working with senior leaders, including executive-level client stakeholders, to manage complex business relationships and support strategic account growth.
- Experience negotiating renewals, identifying revenue opportunities, and managing client retention activities within an assigned portfolio.
- Ability to communicate clearly through written, verbal, and presentation formats with internal and external stakeholders.
- Experience using customer relationship management tools such as Salesforce or similar enterprise customer relationship management platforms.
- High school diploma or equivalent required.
- Bachelor's degree or higher in Finance, Business Administration, or a related field preferred.
- Valid and unrestricted U.S. work authorization required; candidates requiring sponsorship now or in the future will not be considered.
- Frequent travel (25%+).
Benefits:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
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