Relationship Manager
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Job Description
Enterprise Relationship Management managing and growing a portfolio of Tier 1 clients at Zema Global. Delivering solutions aligned with client business needs and driving customer satisfaction.
Responsibilities:
- Manage a portfolio of high-value Tier 1 accounts, acting as a trusted advisor
- Develop tailored strategies to drive client retention, expansion, and satisfaction
- Identify upsell and cross-sell opportunities to grow revenue within assigned accounts
- Deliver presentations and strategic updates to C-level and senior executives
- Collaborate with internal teams to design and deliver innovative solutions that meet client needs
- Support proposal development, RFP responses, and communicate the value proposition of Zema Global’s offerings
- Understand client business objectives, industry trends, and challenges to propose aligned solutions
- Maintain account plans outlining key milestones, growth opportunities, and risk mitigation strategies
- Participate in Quarterly Business Reviews and other client meetings to track progress and address client priorities
- Work closely with cross-functional teams to ensure a seamless customer experience
- Provide regular account updates, pipeline reports, and revenue forecasts to leadership
- Represent Zema Global at industry events and conferences
Requirements:
- 10+ years in business development, account management or customer-facing roles
- 5+ years managing high-value, strategic accounts with proven revenue growth
- Experience in SaaS, ideally in the commodities, energy or financial services sectors
- Comfortable presenting to and engaging with C-level executives
- Proven ability to identify upsell and cross-sell opportunities within Tier 1 accounts
- Strong understanding of client business objectives, industry trends, and technical/operational workflows
- Excellent communication, negotiation, and presentation skills
- Ability to collaborate effectively with cross-functional teams (Sales, Solutions Engineering, Marketing, Customer Success)
- Experience with CRM tools such as Salesforce, HubSpot, or Gumb
- Organized, strategic, and able to plan and execute account strategies and Quarterly Business Reviews
- MBA or advanced degree in business, engineering or related field (Nice to Have)
Benefits:
- Significant opportunity to make a measurable impact on product strategy
- Clear paths for career advancement
- Join a company culture that values innovation, collaboration and customer-centric thinking
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