Reservation & Partnership Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Partnerships & Reservations Manager at Nestify driving occupancy and managing reservations across serviced apartments. Engaging in strategic partnerships and ensuring high standard booking executions.
Responsibilities:
- Identify, develop, and manage strategic partnerships with schools, universities, relocation companies, corporates, HR departments, and institutions.
- Secure preferred supplier agreements, negotiated rates, and volume-based deals to drive consistent booking flow.
- Position Nestify’s serviced apartments as the preferred solution for short- and mid-term stays.
- Build and maintain long-term partner relationships to ensure repeat bookings and, where possible, exclusivity.
- Represent the company at industry events, networking sessions, and partner meetings.
- Track partnership performance, including bookings generated, occupancy impact, and revenue contribution.
- Oversee the end-to-end reservations process, from first enquiry through to move-in day.
- Ensure enquiries are handled accurately, promptly, and in line with defined service standards.
- Protect booking quality, conversion rates, and customer experience for both landlords and applicants.
- Work closely with Sales, Revenue, and Operations to align availability, pricing, and partner requirements.
- Step in to manage escalations, complex cases, or booking risks when required.
- Lead, coach, and support the Reservations Agent team.
- Set clear performance expectations and ensure adherence to processes and SOPs.
- Provide hands-on support when team members struggle and ensure proper escalation of issues.
- Monitor individual and team performance across markets.
- Oversee the creation, maintenance, and optimisation of property listings across mid-term rental platforms.
- Ensure listings remain accurate, competitive, and aligned with market conditions.
- Build, document, and enforce clear SOPs for enquiry handling, booking workflows, and reporting.
- Identify inefficiencies and drive continuous improvement in execution and consistency.
- Oversee tenant payments, renewals, rent collection coordination, and deposit return processes.
- Coordinate pre- and post-stay inspections and handovers with Operations.
- Track and report on key KPIs including enquiry volume, response times, conversion rates, occupancy impact, and team performance.
- Provide clear visibility on trends, risks, and operational outcomes.
Requirements:
- 4 to 6 years of experience in serviced apartments, corporate housing, holiday homes, or medium to long-term rentals.
- Proven experience developing partnerships that generate measurable booking volume.
- Previous experience managing or coaching a reservations, lettings, or booking team.
- Strong understanding of corporate housing, relocation, and student accommodation demand drivers.
- Excellent negotiation and relationship management skills.
- Strong ability to explain processes clearly, enforce standards, and drive accountability.
- Advanced English proficiency (C1 or C2), written and verbal.
- Highly organised, proactive, and comfortable working autonomously.
Benefits:
- A senior role with direct impact on occupancy, conversion, and portfolio growth.
- Ownership of both partnerships and reservations execution.
- Opportunity to shape and scale the partnerships and reservations function.
- Fully remote role within the Philippines.
- Competitive salary plus performance-based incentives linked to results.
- A company culture that values accountability, loyalty, high performance, and work-life balance.
Similar Jobs
Partner Manager – Distributor
Channel & Territory Sales Manager at Rockwell Automation, developing sales strategies in the engineering market. Focused on growing business relationships with assigned distributors in Mexico.
Senior Manager, Account Management
Senior Manager of Account Management at Vynca ensuring successful adoption of healthcare solutions. Building relationships to drive portfolio growth and client retention.
End Customer Account Manager, Citrix
End Customer Account Manager driving sales strategy and new customer acquisitions for Citrix in Germany. Collaborating with regional teams to strengthen market presence and optimize customer relationships.
Solution Account Manager – Energy & Process
Solution Account Manager driving profitable growth in Energy & Process market across Nordic countries. Engaging new customers and executing strategic sales plans for Belden's network solutions.
Solution Account Manager – Energy
Solution Account Manager driving profitable growth in the Energy sector for Belden in the UK & Ireland. Developing account plans and collaborating with customers to create value-driven solutions.
Global Strategic Account Manager
Global Strategic Account Manager driving sales growth and building relationships with strategic customers at Agilent. Leading cross-functional teams and executing sales strategies to enhance laboratory partnerships.
Manager, Digital Partnerships
Manager, Digital Partnerships crafting systems for media partnerships driving climate action messages. Collaborating across teams to enhance digital communications and engagement strategies.
Account Management Leader
Sales and business development leader driving strategic sales initiatives for Ciena’s subsea business across Asia Pacific and Japan. Building executive relationships and executing account strategies for customer success.
Virtual Relationship Manager – C&IB
Virtual Relationship Manager at PNC managing commercial banking clients through virtual communication. Responsible for client acquisition and enhancing client engagement while mitigating risks.
Director, Account Management
Director of Account Management at Prime Therapeutics responsible for strategic leadership and client retention. Overseeing relationships and operations for employer accounts in healthcare.
Director, Client Partnerships
Director of Client Partnerships driving sales lifecycle for Diligent Pharma, connecting sponsors and vendors in clinical trials. Building client relationships, mentoring staff, and ensuring deal execution.
Account Manager, Indirect National Account Manager
Account Manager providing strategic account management for SMB to Enterprise customers with Comcast Business. Develop revenue strategies while ensure customer relationship satisfaction.
Account Manager / Customer Success
Account Manager managing procurement processes for a scaling tech startup. Focus on efficient, transparent, and scalable IT purchasing and vendor management.
Account Manager, Personal Lines
Account Manager for Personal Lines Client Care at a leading insurance brokerage. Supporting clients and building relationships while providing excellent customer service from a remote setting.
Account Manager – Construction
Account Manager for Gordian providing construction data support for various Clients in the United States. Focused on procurement objectives and client satisfaction.
Mid Market Account Manager
Mid-Market Account Manager responsible for managing customer accounts at LumApps. Focused on renewals and driving significant business growth through effective sales strategies and customer relationships.
Key Account Manager, Tender Management
Key Account Manager managing bid processes for public and private tenders in a regional leading company. Collaborating closely with sales and procurement to optimize results and manage deadlines.
Key Account Manager, OEMs
Regional Sales Manager to achieve sales goals for OEM business in LATAM. Responsible for direct selling and market share expansion while collaborating with internal teams.
Business Development, Account Manager, Sales Manager – Smart Building Solutions
Business Development Manager focusing on Smart Building Solutions at BlueRange in Stuttgart. Responsible for B2B sales projects, building partnerships, and market representation.
Account Manager, CRM Solutions
Account Manager for CRM Solutions supporting B2B and B2C clients with Salesforce and Braze. Focused on client management, sales growth, and collaboration with marketing teams.