Sales Engineer II, LATAM
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Job Description
Sales Engineer II supporting pre-sales technical solutions and customer interactions in LATAM for Seagull Software. Engaging with customers to understand needs and deliver tailored solutions on BarTender platform.
Responsibilities:
- Provide customers and partner representatives with in-depth technical product and related solution assistance during pre-sales discussions.
- Support sales productivity by securing the “technical close” in complex solutions and partner with clients and internal customers as the main pre-sales technical interface.
- Work closely with assigned sales reps and territories while they develop leads into actionable sales opportunities.
- Collaborate with assigned salespeople, Professional Services, and Marketing to ensure proposed deals include technical solutions that accurately address customer requirements.
- Participate in web and in-person meetings with partners and end users to provide product demonstrations, discuss technical concepts and product features, and benefits.
- Partner with channel partners and the Sales department and assist in understanding the customer’s business problem and pain point(s), propose the right solution and develop project strategies to ensure a successful solution implementation.
- Evangelize BarTender products and vision (50% BarTender Labeling Solutions/50% BarTender Track & Trace/Retail solutions).
- Gather the information and details about prospective customer business and technical pain, allowing the professional service team to build statements of work.
- Input and update records accurately and manage data in our CRM database on all client interactions, to include technical notes and information to assist the sales process.
- Work in the regional/corporate office during events or other activities as needed.
- Up to 70% travel within the LATAM region/territory including Central and South America, Mexico, and the Caribbean.
Requirements:
- Minimum 3-4 years of experience in a customer-facing role presenting/demonstrating technical solutions.
- Minimum 2 years of experience working in the SaaS or software industry in a pre-sales technical capacity.
- Fluency in Brazilian Portuguese, Spanish, and English.
- Familiarity with direct sales, value-added sales, and/or distribution channels.
- Experience with GS1 and/or RAIN RFID.
- Demonstrable knowledge of Windows and Windows printing architecture.
- Experience and understanding of Cloud infrastructure and SaaS applications.
- Strong organizational habits and outstanding attention to detail.
- Dedication to outstanding customer service.
- Positive, team-oriented attitude.
- Ability to work dynamically in a fast-changing environment.
Benefits:
- Dynamic, culturally diverse, and fun environment
- Opportunities for professional development
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