Scheduling & Staffing Specialist
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Job Description
Scheduling & Staffing Specialist at Bright Horizons serving as the hub for caregiver task coordination. Ensuring efficient and professional reservation filling while providing administrative support during downtimes.
Responsibilities:
- Process incoming Back-Up Care (BUC) reservations via the Bright Horizons (BH) online portal.
- Communicate with caregivers to confirm assignments, especially for short-notice and emergency shifts.
- Manage call-outs for BUC, On-Call Sitters, and Nanny Placements, ensuring prompt coverage.
- Maintain active oversight of all open orders via the Jovie Scheduling Dashboard and mobile app.
- Coordinate with BH and families regarding cancellations, rescheduling, and last-minute changes.
- Audit and update scheduling records in both the BH portal and MyJovie platform for compliance and accuracy.
- Monitor and respond to emails in a timely, professional manner across BH, families, and internal staff.
- Use communication tools to maintain clarity and responsiveness.
- Provide entry-level administrative and digital operations support when scheduling workload permits.
- Help organize and maintain internal tools like Google Drive, Monday.com, and more.
- Support B2B outreach efforts and recruitment processes.
Requirements:
- Prior experience in scheduling, staffing coordination, or client services preferred.
- Comfortable with Google Workspace (Docs, Sheets), email tools, and web-based platforms.
- Clear, professional, and responsive across written and verbal channels.
- Meticulous with details, timelines, and task follow-through.
- Able to manage time-sensitive, high-stakes scheduling demands with confidence.
- Doesn’t wait to be told what to do—takes initiative and solves problems.
- Seeks to improve processes and contribute to a growing, dynamic team.
- Knowledge of the childcare industry or similar service industries is a plus.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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