Senior Account Manager
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Job Description
Senior Account Manager advising C-suite executives on privacy strategies and risk management. Managing relationships and driving measurable outcomes for high-profile accounts.
Responsibilities:
- Own the Client Relationship Deeply Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance.
- Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders.
- Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations.
- Drive Retention and Growth Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes.
- Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines.
- Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked.
- Solve Problems with Authority Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure.
- Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly.
- Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities.
- Contribute to the Team's Playbook Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources.
- Contribute to the development of scalable account management practices as the team and client base grow.
Requirements:
- 5+ years in enterprise or high-touch account management, with a demonstrable record of hitting and exceeding NRR and expansion targets.
- Direct experience managing senior stakeholders you've successfully built relationships at the C-suite or equivalent level.
- Strong consultative instincts: you diagnose problems, recommend solutions, and lead clients to better outcomes not just relay information.
- Analytical rigor: you track health metrics, interpret signals, and make data-backed recommendations without being told to.
- Exceptional written and verbal communication; you adjust your register for a board member, a head of security, or a legal counsel without breaking stride.
- Comfortable operating without an established playbook: you’ve joined teams early and helped define how the work gets done.
- Bias toward transparent, proactive communication. You flag risks early, own mistakes without deflection, and never bring a problem without a proposed path forward.
- Strongly Preferred Background or deep familiarity in cybersecurity, executive protection, privacy, intelligence, or a related field you can hold a substantive conversation about the threat landscape, not just the product.
- Experience working with UHNW individuals, elite athletes, or Fortune 500 executive teams.
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