Assistant Account Manager
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Job Description
Assistant Account Manager supporting LifeBalance, a client engagement and savings program. Managing accounts, vendor partnerships, communications, reporting, and renewal support.
Responsibilities:
- Maintain and enhance client relationships to facilitate client renewal and employee engagement
- Support Account Executives with assigned client maintenance and relationship enhancement
- Act as direct point of contact for assigned clients and supporting contact for additional clients
- Generate utilization reports for assigned clients
- Manage LifeBalance database records for assigned clients
- Coordinate with Operations to ensure accurate client invoicing and provide information for Client Central
- Follow up with assigned clients regarding unpaid invoices
- Create client-specific communications, including welcome emails, PowerPoint slides, and program overviews
- Conduct vendor outreach and recruitment to establish or update savings partnerships
- Nurture potential partnerships through cold calls, emails, and presentations
- Manage LifeBalance vendor database entries
- Assist with quarterly vendor maintenance outreach
- Curate local discount information for clients
- Handle client customer service escalation issues
- Identify cross-promotion opportunities across Alliant teams
- Collaborate with marketing/engagement, ad sales, member services, client services, IT, and other LifeBalance teams
Requirements:
- Bachelor's Degree or equivalent combination of education and experience
- Two (2) or more years of experience in an account manager, assistant account manager, or similar client-support role
- Proficient in Microsoft Office Suite
- Proficient with MailChimp, Constant Contact, or other email-marketing platform preferred
- Proficient with Adobe Creative Suite preferred
- Verbal and written communication skills
- Problem solving and time management skills
- Planning, organizational and prioritization skills
Benefits:
- Remote work arrangement
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