Senior Account Manager
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Job Description
Senior Account Manager at QuotaPath managing midmarket and enterprise customer portfolios. Focused on compensation strategies, retention, and collaboration with cross-functional teams.
Responsibilities:
- Own outcomes for a larger, more complex book of business with midmarket/enterprise customers
- Deliver consistent value reinforcement through: Strategic adoption cadences that drive admin and end-user adoption, Data-backed recommendations that tie adoption to business outcomes
- Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas
- Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks
- Identify and mitigate churn risks using data, usage trends, and customer conversations
- Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching
- Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends
- Contribute to the development of adoption playbooks, process improvements, and scalable customer programs
- Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.
Requirements:
- 4+ years of experience in Account Management, Customer Success, or related customer-facing SaaS functions
- Track record of managing complex customer portfolios while meeting revenue goals
- Strong understanding of compensation strategy or related revenue workflows
- Proven negotiation skills and experience driving upsell and renewal conversations
- Strong project management and account planning experience
- Ability to influence internal teams to drive customer outcomes
- Excellent communication and executive-readiness with the ability to connect with both admin and leadership personas.
Benefits:
- Generous equity offerings.
- Comprehensive health coverage with 90% of employee premiums paid.
- Flexible PTO and half-day Fridays year-round.
- Opportunities for professional growth and development in a supportive, inclusive environment.
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