Senior Account Manager
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Job Description
Senior Account Manager owning enterprise retail marketplace strategy and growth for Acadia, a modern media and growth agency. Managing Amazon and Walmart client accounts.
Responsibilities:
- Strategically manage the assigned client book and define roadmaps to reach set goals
- Report on performance, including trends, tactics implemented, and next steps
- Outline priority action items for delegation
- Meet with direct reports to discuss priorities and support challenges or roadblocks
- Mentor Specialists and Junior Account Managers
- Act as a Navigator (peer buddy) for new Account Manager hires
- Drive measurable top-line growth, client retention, and satisfaction
- Serve as the subject matter expert for client relationship management
- Stay current on industry trends and best practices for client education and company thought leadership
- Contribute to collaborative team, department, and company calls
Requirements:
- Expert project delivery and strategy across Amazon Seller Central, Amazon Vendor Central, Amazon International, and Walmart
- Expert in clear and timely written and verbal communication, internally and client-facing
- Dependable and timely completion of work in line with task and project deadlines
- Cross-functional team management, including coaching, empowering, and delegating tasks
- Expert high-quality delivery incorporating Acadia best practices and industry expertise
- Demonstrated ability to work well with others, including navigating challenges and obstacles
- Expert strategic creation and coordination of client strategy tied to client goals, benchmarks, and targets
- Ability to identify and communicate big-picture trends across marketplaces, categories, and industries
- Ability to prepare, plan, and lead client calls with clear agendas
- Mentoring and support of new Account Manager hires, including strategic best practices and quality control
Benefits:
- Full remote team; work-from-home flexibility
- 16 paid holidays
- 16 PTO days in the first year, 21 days after 1 year, 26 days after 5 years
- Bereavement leave (5 days)
- Volunteer time (16 hours)
- Parental leave (12 weeks)
- Physical & Mental Health Stipend
- Medical, Dental, Vision Insurance
- 401K
- Financial Planning Support
- Education Reimbursement
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