Senior Account Manager
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Job Description
Account Manager responsible for building long-term customer relationships and staffing solutions. Collaborating with businesses to manage offshore talent and support their staffing needs.
Responsibilities:
- Grow, retain, and manage key customer relationships within a book of business composed mostly of start ups, SMB and MM customers.
- Develop a deep understanding of our customers staffing challenges and goals and effectively pair our services to their needs.
- Discover, identify, and close new opportunities for account growth including prospecting & creating personalized outreach for key customer relationships.
- Participate in customer implementation calls and ongoing feedback sessions to encourage long term retention.
- lead monthly or quarterly business reviews with customers to align on upcoming opportunities.
- Partner closely with Sales, Talent Operations to ensure customers have the best possible experience with Oceans.
- Actively participate in refining our Sales process and our Account Management and customer retention model and processes.
- Interview candidates and own the matching process for any new incremental roles identified with customers in your portfolio.
Requirements:
- 5-7+ years of Account Management, Customer Success or consultative business development experience.
- Demonstrated ability to drive growth within a portfolio of customers.
- Experience selling into or supporting SMBs/MM and/or start ups and founder led companies.
- A self-starter with strong organizational, analytical, and communications skills (both written and verbal).
- Experience with CRMs such as Salesforce or HubSpot.
- Nice to haves:
- Experience in staffing or global offshoring.
- Experience working in or with startups.
- Experience using a Discovery call methodology or framework such as SPICED,etc..
Benefits:
- The salary range for this role is $100,000 - $130,000. It is fully-remote. Information about our benefits and how we arrived at this compensation range, along with an opportunity to update our understanding of both market and individual factors, will be available during our offer process.
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