Senior Account Representative, SMB – South
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Job Description
Senior Account Representative managing high-value SMB merchant portfolios for PayPal’s global payments platform. Driving retention, cross-sell, upsell, and transaction-margin growth across Southern Germany.
Responsibilities:
- Acquire, manage, and expand relationships with small and medium-sized merchants
- Own end-to-end commercial relationships for a portfolio of around 80 higher-value SMB merchants
- Identify opportunities to deepen relationships, expand product adoption, and solve merchant needs
- Protect and grow transaction margin
- Collaborate internally to influence process quality and efficiency
- Develop tailored account plans and commercial strategies
- Use AI-powered tools to identify growth, cross-sell, and risk signals
- Maintain accurate pipeline, forecast, and portfolio health reporting
- Support less experienced account management colleagues by sharing effective practices
- Coordinate internal teams to resolve merchant needs and address ambiguous issues
- Determine appropriate actions, consider alternative solutions, and recommend effective solutions
Requirements:
- 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
- 5+ years of relevant experience, or an equivalent combination of experience, education and training
- Professional fluency in German
- Track record of owning high-value or strategic customer relationships and commercial outcomes
- Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth
- Comfortable using AI and commercial data to prioritise opportunities and identify churn or decline risks
- Ability to solve ambiguous merchant issues beyond standard playbooks
- Strong internal collaboration skills and ability to mobilise partners across the business
- Ability to maintain clear account plans and forecasts and reliably close out actions
Benefits:
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Mental health support resources
- Balanced hybrid work model with 2 days at your choice of the PayPal office or home workspace
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