Senior Bilingual Business Analyst – Practice Lead

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Senior Bilingual Business Analyst leading a team for TELUS Health, contributing to innovative solutions and managing complex systems.

Translate business requirements into detailed specifications and participate in high-level design and estimation processes
Design software solutions aligned with solution architecture and technical roadmap
Work closely with the development team to define functional specifications and required system modifications (including non-functional requirements)
Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
Design intuitive solutions that add value for users
Break down development elements into small, user-beneficial increments
Collaborate with the software product owner (SPO) and key partners in a matrix structure
Produce documentation for the user community (release notes, guides)
Document designs within allocated timeframes
Work with developers and quality assurance to ensure complete understanding of design and alignment of development initiatives
Support delivery teams (development and QA) to ensure quality deliverables
Manage and mentor a team of business analysts, fostering their professional development, engagement, and retention
Stabilize the team in transition and establish a culture of collaboration and excellence
Navigate matrix structures and cross-functional partnerships to ensure alignment and collective success

Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field
5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)
5+ years of experience in team management, facilitation, or mentoring (ideally of analysts or similar roles)
Experience with CRM solutions, pension/benefits systems, or other complex enterprise systems
Excellent synthesis ability and great ease in understanding, systematizing, and simplifying technical concepts
Strong analytical skills
Ability to understand and use common IT technologies
Agile mindset and knowledge of Agile/SAFe methodologies
Fluency in French and English, both spoken and written.

The flexibility to work efficiently in remote work while maintaining a healthy balance between your professional and personal life.
Modern and complex enterprise systems associated with world-class infrastructure that impact thousands of customers, using cutting-edge technologies and methodologies.
Lasting partnerships where your analyses and decisions will directly influence solutions that create real value for our clients.
A hybrid role as mentor and expert with team members that will allow you to establish long-term technical strategy.
A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on mutual trust and respect.