Senior Business Analyst – Business Digital Transformation
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Job Description
Senior Business Analyst driving change and innovation for TELUS's digital transformation initiatives. Leading project implementations and optimizing workflows in a fully remote environment.
Responsibilities:
- Develop Level 3 process maps for the future mode of operation and help stakeholders adapt their current processes
- Build trust with stakeholders by demonstrating your strong knowledge of project processes, operational applications, and the TBS value chain
- Provide input on Project Visions, Charters, and Epics, ensuring quality requirements within project scope
- Lead and facilitate meetings and working sessions with cross-functional stakeholders to ensure alignment and progress and achieve desired outcomes
- Help stakeholders navigate and clearly communicate change impacts, demonstrating the future state during process workshops
- Plan and facilitate testing, communicate results, track defects, and ensure defect resolutions are acceptable to stakeholders and the project team
- Obtain sign-offs from stakeholders for activities such as process mapping and UAT
- Provide post-launch stability support to ensure smooth transitions
- Provide regular status updates to leaders and project managers, highlighting risks and mitigation plans
Requirements:
- Strong organizational skills and leadership qualities
- Highly driven, proactive, and a creative thinker to initiate and lead projects and initiatives
- A self-starter with strong communication skills
- Knowledge of Waterfall, Agile (SAFe), Project Development Lifecycle, and DevOps
- Experience with tools such as JIRA or ServiceNow, Kanban, and Scrum
- Proficiency with Google Suite and Microsoft Applications
- Understanding of the TELUS organization and how changes may impact your project
- Strong systems knowledge to support the TBS value chain
- Intermediate knowledge of English is required
Benefits:
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually, or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live, and serve
- Career growth and learning & development opportunities to develop your skills
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