Senior Director of Retail Operations
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Job Description
Senior Director of Retail Operations responsible for driving operational excellence and compliance at World Kinect. Leading a team to manage fuel retail operations across multiple locations while ensuring brand integrity and growth.
Responsibilities:
- Serve as the executive point of contact for site operators, ensuring high-performance operations and exceptional customer experiences.
- Lead onboarding, training, and performance management programs to empower operators and drive consistency across locations.
- Enforce adherence to major fuel brand standards and internal policies through regular audits and proactive coaching.
- Oversee environmental compliance, including tank inspections, spill prevention, and vendor coordination for repairs and testing.
- Support fuel pricing, inventory reconciliation, and system maintenance in collaboration with fuel operations teams.
- Lead turn-key site readiness for new and acquired locations, coordinating across real estate, construction, and compliance functions.
- Identify and execute on opportunities for expansion—new markets, site development, marketing programs, and strategic acquisitions.
- Develop scalable operational frameworks to support long-term growth and profitability.
- Collaborate with Retail Sales, Real Estate, Finance, Legal, and Operations to align execution with strategic goals.
- Provide operational insights and data to support fuel sales, branding strategies, and broader business initiatives.
Requirements:
- Bachelor’s degree in Business, Operations, or related field (MBA preferred)
- 10+ years of progressive leadership in fuel, convenience retail, or multi-site operations
- Proven track record in environmental compliance, fuel systems, and brand standards enforcement
- Experience scaling retail operations, launching new sites, and leading cross-functional initiatives
- Strong command of ERP systems, fuel pricing tools, and compliance platforms
- Executive presence, with exceptional communication, leadership, and stakeholder management skills
- A robust professional network within the fuel and convenience retail industry.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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