Senior Enterprise Account Manager
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Job Description
Senior Enterprise Account Manager managing hotel supply performance connections for dynamic online travel platform. Overseeing API connections with key partners for reliable inventory flow and business growth.
Responsibilities:
- Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow.
- Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off.
- Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams.
- Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality.
- Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects.
- Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.
Requirements:
- Hands-on hotel connectivity experience, gained at an OTA, a channel manager or connectivity provider, or a hotel chain with a connectivity background.
- Deep, practical API experience with hotel or travel industry specifications, sufficient to carry a substantive technical conversation and perform second-level troubleshooting.
- A genuine blend of technical fluency and commercial acumen, comfortable speaking to partners about both the integration and the business opportunity.
- Strong project management skills, with a track record of aligning many stakeholders across large, year-long initiatives.
- Roadmap thinking with a clear focus on measurable impact.
- An entrepreneurial mindset suited to working within broad guardrails at a dynamic, fast-moving company.
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