Senior Manager – Inside Sales
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Job Description
Senior Manager responsible for building Triad's inside sales organization. Leading talent acquisition, team structure, and ensuring performance-driven culture within sales.
Responsibilities:
- Build and scale Triad’s inside sales organization, including talent acquisition, team structure, and role definition.
- Establish a performance-driven, accountable culture focused on proactive customer outreach and service excellence.
- Support a structured hiring, onboarding, and evaluation process for inside sales roles.
- Deliver ongoing coaching, training, and development, including role plays, call reviews, and skills reinforcement.
- Create individualized development plans to build capability, consistency, and accountability.
- Activate and operationalize the inside sales strategy in alignment with commercial leadership.
- Translate growth priorities into daily activities, outreach expectations, and standardized sales behaviors.
- Design outreach cadences, qualification criteria, call flows, and customer engagement frameworks.
- Ensure consistent outbound engagement across core customer segments.
- Own pipeline generation expectations and monitor conversion, activity, and revenue metrics.
- Continuously refine processes based on performance data, customer insights, and field feedback.
- Build and optimize CRM workflows to support selling activities, improve data quality, and streamline productivity.
- Utilize CRM, call intelligence tools, and sales enablement platforms to support performance and coaching.
- Partner with IT and Sales Operations to enhance reporting, dashboards, and system adoption.
- Track and report trends, risks, and opportunities to commercial leadership.
- Partner with field sales, engineering, branch operations, and marketing to align customer coverage and go-to-market priorities.
- Ensure smooth and timely handoffs on complex or high-value opportunities.
- Represent the inside sales team in commercial planning, alignment meetings, and strategy reviews.
- Maintain strong internal relationships to support a cohesive customer experience across teams.
- Other duties as assigned.
Requirements:
- Demonstrated leadership experience with the ability to inspire teams, coach effectively, and drive accountability.
- Strong communication and influence skills with the ability to partner across commercial and operational functions.
- Proven success working with field sales, marketing, engineering, and operations to execute go-to-market strategies.
- Strong presentation and facilitation skills, including communicating strategy, performance results, and customer insights.
- Ability to manage complex customer interactions, handle objections, and guide teams through challenging conversations.
- Analytical mindset with the capability to interpret data, identify trends, and support decision-making.
- Strong problem-solving ability with experience building structure, processes, and systems in growing organizations.
- High level of organization and prioritization skills with the ability to manage multiple workstreams.
- Proficiency with CRM platforms, reporting tools, and sales enablement technologies.
- A proactive, action-oriented approach with the ability to move quickly and maintain momentum.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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