Senior Manager, Patient Access Operations
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Job Description
Senior Manager overseeing Patient Access Operations at Kaléo. Leading vendor relationships and optimizing patient access for innovative healthcare solutions.
Responsibilities:
- Oversee Hub and Pharmacy Operations
- Serve as the day-to-day point of contact for hub and pharmacy operations
- Ensure adherence to contract terms and business rules
- Maintain vendor contracts, documentation, and reporting tools
- Review and audit all vendor invoices
- Oversee and track vendor performance against KPIs
- Attend and lead routine meetings with vendor personnel
- Identify compliant opportunities for process improvements
- Ensure accurate/timely delivery and completion of tasks and projects
- Communicate and present data/information regarding program performance, goals, and initiatives to internal and external stakeholders
- Define project scope, goals, deliverables, and success criteria for patient access initiatives
- Oversee implementation of access‑related projects that enhance the patient and provider experience
- Ensure Leadership & Cross-Functional Coordination
- Lead external teams by providing guidance, alignment, and support to meet shared targets and deliver key outcomes
- Coordinate workflows across internal and external stakeholders to ensure operational alignment
- Partner with internal teams (ie. Marketing, Distribution, Market Access, etc.) to ensure alignment and seamless execution
- Conduct Data Analysis & Insights
- Analyze and track program data to identify trends, barriers, and opportunities
- Translate insights into recommendations that guide strategic direction and operational improvements
- Maintain dashboards, reports, and performance summaries to support decision‑making
Requirements:
- Bachelor’s degree in Business Administration, Healthcare Administration, or related field is required.
- Demonstrated experience in managing external partnerships
- Strong business acumen and proven track record in the pharmaceutical or healthcare industry.
- Experience and expertise in managing complex, multi-stakeholder projects from planning through execution
- Exceptional leadership, communication, and presentation skills.
- Ability to influence and collaborate with senior executives and cross-functional teams.
- Advanced analytical and problem-solving skills.
- Expertise in vendor and project management.
- Strong organizational skills and ability to manage multiple priorities.
Benefits:
- Remote work with occasional travel, estimated at less than 25%
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