Senior Sales Engineer – AI Agents
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Job Description
Senior Sales Engineer shaping AI-agent solutions and demos for NiCE Cognigy, NiCE’s enterprise customer-experience platform. Driving strategic presales across Germany, Poland, and CEE markets.
Responsibilities:
- Partner with the sales team to plan, prepare, and execute complex, strategic enterprise deals across Eastern European markets and support the wider DACH business
- Lead discovery calls and technical deep dives with enterprise stakeholders to uncover pain points and business requirements
- Create and deliver customized product demonstrations and presentations for technical and business audiences
- Design and recommend solutions tailored to customer needs, articulating NiCE Cognigy capabilities and value proposition
- Run and support POCs/POVs demonstrating value in real enterprise environments
- Represent NiCE Cognigy through thought leadership at customer events, webinars, trade shows, and marketing activities across the region
- Track the competitive landscape and deliver technical comparisons against AI Agent and agentic AI platforms
- Collaborate with product and internal teams to provide customer feedback and deliver internal enablement
- Report to the Director, Sales Engineering
- Serve as an individual contributor
Requirements:
- Tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end
- Deep background in enterprise software, particularly contact center (CCaaS) or automation technologies
- Hands-on experience presenting AI Agents for voice and chat, agentic AI, voice and text conversational AI, and generative AI technologies
- Daily use of LLMs and AI tools, including agentic coding assistants, AI app builders, and general assistants
- Understanding of contact center technology including SIP, SBCs, ACD, ASR, and TTS
- Experience with conversation, IVR, or chatbot design
- Confident, engaging presenter comfortable on stage at customer and industry events
- Strong grasp of NLU/NLP, conversational AI technologies, STT, TTS, and LLMs
- Ability to translate complex technology into clear business value and build rapport with senior enterprise stakeholders
- Based in Germany with flexibility to travel across the region
- Fluent in English and Polish; German and additional CEE languages are a strong plus
- Excellent communication skills and cross-functional collaboration across countries and cultures
Benefits:
- Fast-paced, collaborative, and creative work environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Opportunities to learn and grow
- Global company environment
- Equal opportunity employment
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