Senior Sales Operations Support Manager
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Job Description
Senior Sales Operations Support Manager responsible for managing programs to drive revenue growth at Clean Earth. Collaborating with various teams and focusing on metrics to prevent customer churn.
Responsibilities:
- The Clean Earth (CE) Senior Sales Operations Support Manager will be responsible for the management and development of programs that will drive revenue/volume growth and mitigate customer churn
- This includes the management of sales incentive plans/customer service bonus plans and monthly targets (quotas), and territory updates and changes in SF to motivate team member behavior and drive the company's strategies
- This role will work with Commercial (Sales and Customer Service), FP&A, Operations, and Enviri’s Compensation Leadership Teams to strategize, develop, and communicate programs and plans, to ensure reporting is in place for participants to understand their progress towards plan payouts
- Lead projects to utilize technology to increase the efficiency of the incentive process
- Provide an analytical framework and insights to ensure plan performance is strategically effective, economically justified, territories properly aligned and intended design behaviors are being achieved
- Work with Sales Leadership on analytics to ensure accurate Revenue forecasting and KPI tracking
- Work with FP&A to provide analytics to prevent Churn and develop/monitor a Net Promoter Score system to track customer satisfaction
Requirements:
- Experience designing, implementing, and computing incentive plans for various roles
- Education equivalent to Bachelor’s degree in Business or the equivalent in related work experience
- Demonstrates strong analytical skills (quantitative and qualitative) and problem-solving skills
- Excellent computer skills required
- Requires advanced knowledge of Microsoft Excel (e.g., pivot tables, Power Query, etc.) and Power BI (e.g., Power Query, DAX)
- SQL experience is preferred
- Experience with Customer Relationship Management (CRM) tools, preferably Salesforce
- Experience with data-driven analyses and providing recommendations for plan administration
- Comfortable in a fast-paced, dynamic environment. Flexible and can handle change positively
Benefits:
- health, dental, vision, life, and disability insurance plans starting on the first day of employment
- paid time off
- wellness benefits
- employee discount program
- tuition assistance
- 401k with company matching
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