Senior Technical Account Manager
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Job Description
Senior Technical Account Manager at Menlo Security assisting enterprise customers with deployment and account management. Collaborating on cloud security assessments and fostering successful long-term relationships.
Responsibilities:
- Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)
- Present the Menlo cloud security assessments to Customers
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, Entra, AD, Proxies, Cloud API, VM's & Firewalls and integrate with Menlo
- Create test plans and implement the solutions
- Self Project Manage and deliver services on-time
- Deliver the admin training documentation and deliver hands-on training to the Customer
- Working closely with customers and their Technical Team
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products, and continuously improve the services
- Report on product performance
- Identify solutions to reduce support costs
- Liaise with the sales department to win new business and increase sales
- Manage and communicate with CIO/CTO/CISO
Requirements:
- 8+ years of prior work experience in similar positions (e.g. Solutions Architect, Sales Engineer, Professional Service Consultant, Technical Account Manager, Customer Success Manager or a Technical Support Engineer).
- Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas.
- Strong communication (written and verbal) and presentation skills, both internally and externally
- Excellent organizational skills for the multi-tasking and project management
- MDM, Cloud APIs, Strong Networking concepts, Network Architecture Experience, Load Balancing Technologies and SIEM
- Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways and Load Balancer
- Professional experience architecting and operating solutions built on AWS and GCP
- Experience with Hypervisors: VMware, KVM, Natrunix, Hyper-V, Proxmox, and etc.
- Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS
- Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols
- Versatile with using various operating systems including Windows, Mac, and GNU/Ubuntu and basic knowledge of troubleshooting and data collection
- Hands-on knowledge with system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute, and MTR
- Advanced knowledge with writing Bash/Python script for making automation and building middleware
- Industry certifications such as CCNA, CISSP or CCSP is a bonus.
- Ability to travel to partner sites, conferences, and other related events.
Benefits:
- Collaborative and inclusive culture
- Great opportunities to take initiative and implement new ideas
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