Technical Account Manager
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Job Description
Technical Account Manager managing ad operations and analytics for Adelaide's clients. Ensuring measurement fidelity and providing client-facing support for digital advertising campaigns.
Responsibilities:
- Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
- Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
- Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML
- Analyzing granular measurement based data to help improve upon our tracker development and implementation
- Excel and Looker to explore, clean, and filter data in preparation for analysis
- Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric
- Stay updated on the latest developments and best practices in the digital media industry
Requirements:
- 1–3 years of experience in Ad Operations, Media Analytics, or a related field
- Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
- Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks
- Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows
- Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support
- Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills.
Benefits:
- Medical, dental, and vision insurance
- Paid time off
- Parental leave
- Employee development & wellness stipend
- Holiday break
- Volunteer time off
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- 401(k) retirement plan
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