Technical Account Manager
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Job Description
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.
Responsibilities:
- Responsibility for reviewing and validating AI-generated outputs
- Ownership of final deliverables, regardless of AI assistance
- Ability to critically evaluate AI results and ensure they meet defined requirements
- Accountability for accuracy, quality, and compliance
- Lead and coordinate end-to-end implementation of Vidizmo solutions (e.g., AI Intelligence Hub, EnterpriseTube, Digital Evidence Management, Redactor)
- Define project plans, milestones, scope, deliverables, roles, and responsibilities aligned with customer expectations and contract terms
- Manage cross-functional delivery teams including solution architects, engineers, data specialists, and support staff to meet timelines and quality standards
- Monitor project progress, risks, issues, and dependencies; escalate and resolve roadblocks to ensure successful delivery
- Act as the primary point of contact for customers during delivery, ensuring consistent communication, reporting, and escalation management
- Oversee service performance, service quality metrics, SLAs, and customer satisfaction goals
- Drive continuous improvement initiatives to optimize delivery workflows, documentation, and operational processes
- Support the sales team during pre-sales cycles by providing technical consulting, solution scoping, and implementation planning
- Conduct discovery calls with prospects to translate business requirements into solution blueprints, implementation estimations, TCO analyses, and risk assessments
- Assist in preparing technical and commercial proposals, Statements of Work (SOWs), and customer deliverable plans
- Participate in customer presentations and demos to showcase Vidizmo’s AI-powered capabilities and implementation approach
- Serve as a liaison between sales, product management, engineering, and professional services to align expectations and delivery outcomes
- Facilitate internal kick-offs, project steering calls, and project review meetings
- Maintain clear documentation and status updates for executives, customers, and delivery teams
- Track customer satisfaction and identify upsell, cross-sell, and expansion opportunities in collaboration with account managers
- Help develop best practices, templates, and playbooks to standardize delivery and customer interactions
- Train internal stakeholders on service delivery best practices and customer insights gathered from implementations
Requirements:
- 5+ years of experience in SaaS, AI/data analytics, cloud/enterprise software, or related technology environments (enterprise clients/government strongly preferred)
- Understanding of AI/ML concepts (LLMs, RAG), data platforms, APIs, and integration challenges typical with multimodal data solutions
- Proven track record in technical pre-sales, solution scoping, workshops, or proposal development
- Excellent written/verbal communication, presentation, and stakeholder management skills
- Familiarity with Agile delivery methodologies, risk management, and SLAs
- Strong client engagement skills with an ability to build and maintain trusted advisor relationships
- Certifications in Project Management (PMP, PRINCE2), ITIL, or cloud technologies (Azure/AWS) preferred
- Experience working with regulated industries such as government, healthcare, legal, or financial services preferred
- Understanding of data security and compliance frameworks (ISO 27001, HIPAA, CJIS, GDPR, etc.) preferred
Benefits:
- Health Insurance (OPD/IPD)
- Daily Lunch Facility
- Separate Maternity Cover
- Leave encashment
- Car Support Program
- Referral Bonus
- EOBI
- Bi-Annual Increment
- Provident Fund
- Career Growth
- Bonus (benefits vary based on location)
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