Senior Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager at Quicknode serving as a trusted advisor for enterprise customers. Guiding on blockchain solutions and ensuring measurable outcomes post-adoption.
Responsibilities:
- Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities.
- Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth.
- Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value.
- Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices.
- Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement.
- Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes.
- Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion.
- Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap.
- Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).
Requirements:
- 4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Customer Success Engineer.
- Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure).
- Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g. EVM, Solana, Bitcoin).
- Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments.
- Proven track record of building trusted technical partnerships that drive customer retention and account expansion.
- Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams.
- Experience translating complex technical concepts into clear, actionable business strategies.
- Familiarity with advanced blockchain concepts such as Layer 2 scaling, cross-chain protocols, and security best practices.
Benefits:
- Competitive benefit package in all locations where we operate
- Transparent compensation discussions during hiring process
- Focus on fair and unbiased compensation for all employees
- Employee-centric reward offerings
Similar Jobs
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.
IT Manager, IT Technical Account Manager
Client Success Manager responsible for understanding customer IT needs at a Managed IT Services company. Analyzing requirements and ensuring customer satisfaction through strategic solutions.
Associate Technical Account Manager
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Technical Account Manager – Government APIs
Technical Account Manager focused on API integrations with U.S. state agencies. Securing access to government data systems and ensuring compliance and reliability in integrations.
Technical Account Manager
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.
Technical Services Manager
Technical Services Manager overseeing technical aspects of gummy production at OLLY. Leading initiatives to ensure quality and efficiency while managing cross-functional teams.
Senior Technical Account Manager
Senior Technical Account Manager addressing complex technical issues and collaborating with development teams in a fast-paced SaaS environment. Driving customer satisfaction with Cyberhaven’s innovative security solutions.
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.