Senior Technical Operations Specialist
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Job Description
Senior Technical Operations Specialist at Distribusion manages technical escalations and improves operational flows within a global travel technology startup.
Responsibilities:
- Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
- Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
- Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
- Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
- Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
- Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
- Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
- Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.
Requirements:
- You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
- You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
- You bring a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies.
- You feel comfortable with investigating into complex SQL queries and relational databases.
- You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
- As a big plus, you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools.
- You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.
- Your English is fluent, and you are able to unravel complexity in a simple and understandable manner.
- You are analytical, independent and tech-savvy.
- You are comfortable with fast-paced environments and heavy context switching.
Benefits:
- Workplace: We are a remote-first, globally present company with our HQ in Berlin.
- Professional development opportunities.
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