Service Account Manager
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Job Description
Service Account Manager developing service-driven account strategies and managing customer automation solutions. Focused on the Oil & Gas and Chemical segment in the Netherlands.
Responsibilities:
- Take ownership of developing, implementing, and managing a service-driven account strategy.
- Focus on maximizing plant availability, optimizing asset performance, and ensuring long-term reliability of automation systems.
- Nurture strong, long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities.
- Lead internal account teams across Sales, Service, Operations, and support functions for seamless collaboration.
- Manage the commercial lifecycle of active contracts, oversee renewals and expansions.
- Proactively drive resolution of customer issues through effective communication and structured follow-up.
Requirements:
- Passionate about building long-term customer relationships and driving operational excellence.
- Highly skilled in developing strategic account plans and achieving measurable growth in Oil & Gas and Chemical segments in The Netherlands.
- Experienced in managing a multidisciplinary key account team consisting of various internal ABB stakeholders.
- Demonstrated expertise in value-based selling, using customer insights, lifecycle data, and operational performance data.
- Strong capabilities in contract management, including performance reviews, contract compliance, scope definition, renewals, and upsell opportunities.
- Advanced proficiency in commercial pipeline management and CRM platforms.
- Enhanced knowledge of Automation Solutions, control systems, instrumentation, and lifecycle services.
- Degree in Engineering (Automation, Process or related field) or extensive knowledge of industrial automation service delivery.
- Comfortable communicating in Dutch and English with customers at all levels.
Benefits:
- A competitive salary with performance-based bonus.
- Electric company car.
- 27 vacation days + 13 ADV days.
- Strong pension scheme and share program.
- Discounts on gym memberships and bikes.
- Full-time position (40 hours) with training and growth opportunities.
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