Service Product Manager, Diagnostic X-ray
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Job Description
Service Product Manager driving diagnostic X-ray lifecycle value, installed-base growth, and service revenue for Philips’ North American healthcare technology portfolio.
Responsibilities:
- Drive customer lifecycle value, installed base growth, and service orders and revenue performance across the North American DXR portfolio
- Lead North America service growth initiatives and lifecycle optimization programs for the DXR portfolio
- Develop and execute regional strategies to maximize lifecycle value creation
- Drive service attachment strategies tied to Point-of-Sale transactions, including term attachment optimization
- Manage initiatives to retain, upgrade, and expand the existing customer installed base
- Improve long-term service profitability
- Lead targeted growth programs related to DXR portfolio targets
- Partner with sales, service, and marketing teams to align customer value messaging and commercial execution
- Collaborate with regional sales, service delivery, marketing, finance, and global business teams
- Support business case development, pricing strategies, and market opportunity assessments
- Track KPIs and business performance metrics to evaluate program effectiveness and optimize results
- Analyze market trends, competitive activity, and customer needs
- Identify new lifecycle and service growth opportunities
- Serve as a subject matter expert on lifecycle management strategies and installed base optimization
Requirements:
- At least 3+ years of industry experience, ideally in product management or marketing, healthcare, or MedTech products and solutions
- Familiarity with radiology and service structure for capital equipment is required
- Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field required
- Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
- Broad knowledge of products and services within scope
- Ability to foster collaboration across multifunctional teams
- US work authorization is a precondition of employment
- Candidates must not require sponsorship for a work-authorized visa, now or in the future
- Ability to travel 10%
Benefits:
- Annual incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program
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