ServiceNow Administrator
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Job Description
ServiceNow Administrator developing, configuring, and customizing ServiceNow solutions for federal agency. Collaborating with developers and adhering to DoD security protocols in the role.
Responsibilities:
- Develop, configure, and customize ServiceNow applications and modules based on user requirements and DoD security standards.
- Create and maintain workflows, business rules, UI policies, client scripts, and other ServiceNow components.
- Develop and maintain transform maps for data imports and integrations, ensuring data integrity and accuracy.
- Integrate ServiceNow with other DoD systems and applications using APIs and other integration methods.
- Collaborate with full-stack application developers to design, develop, and implement custom integrations between ServiceNow and other enterprise systems.
- Perform system and integration testing, including unit, functional, and regression testing.
- Troubleshoot and resolve ServiceNow platform and application issues.
- Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure solution alignment with business needs.
- Manage and deploy update sets following established change management processes.
- Develop and maintain technical documentation, including design specifications, user manuals, and training materials.
- Stay current with ServiceNow platform updates, releases, and best practices.
- ·Adhere to DoD security regulations and policies, including NIST SP 800-53 and other relevant frameworks.
Requirements:
- 3+ years of experience developing on the ServiceNow platform.
- Must possess ServiceNow Certified Application Developer certification.
- Additional ServiceNow Certifications are a plus (i.e. Certified Implementation Specialist - Strategic Portfolio Management and Risk and Compliance)
- Experience with ServiceNow modules such as GRC, IRM, SPM, ITSM, LSM.
- Experience creating and maintaining complex transform maps within ServiceNow.
- Understanding of HTML, CSS, and other web technologies.
- Experience with ServiceNow scripting, including client-side and server-side scripting.
- Experience integrating ServiceNow with other systems using APIs (REST, SOAP).
- Experience collaborating with other development teams on complex integration projects.
- Experience working in a DoD environment and familiarity with DoD security regulations and policies (highly desired).
- Excellent communication, interpersonal, and problem-solving skills.
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