Social Services Administrative Coordinator
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Job Description
Remote administrative coordinator supporting MaineCare’s Complex Case Unit. Researching member information, coordinating stakeholders, and improving case-support processes for Maine residents.
Responsibilities:
- Provide administrative and technical support to the Complex Case Unit
- Attend meetings, capture detailed meeting minutes, and track action items
- Coordinate correspondence and communicate with internal and external stakeholders by phone and email
- Research and verify member information using MaineCare eligibility and claims systems
- Document findings and support timely resolution of inquiries and case-related issues
- Develop and improve administrative processes and procedures to enhance team efficiency
- Research complex and sensitive issues and prepare reports, spreadsheets, and tracking tools
- Respond professionally to inquiries while maintaining confidentiality and exercising sound judgment
- Gather information about healthcare providers, community resources, and service availability to support care coordination efforts
- Collaborate with team members and external partners to support positive outcomes for MaineCare members
Requirements:
- High school diploma or equivalent (GED)
- Four (4) years of combined education and/or experience in administrative support, healthcare administration, medical eligibility programs, care management, behavioral health, human services, or related fields
- Strong organizational, research, and analytical skills
- Excellent written and verbal communication abilities
- Strong typing skills and attention to detail
- Ability to manage multiple priorities independently while working effectively within a team environment
- Ability to handle sensitive information with professionalism and confidentiality
- Proficiency with Microsoft Office Suite, including Excel (sorting, filtering, and basic formulas)
- Proficiency with Microsoft Outlook
- Proficiency with SharePoint
- Proficiency with Microsoft Forms
- Proficiency with Power Automate
- Ability to quickly learn new software systems and databases
- Strong meeting facilitation and documentation skills
- Sound judgment and problem-solving abilities
- Ability to research, analyze, and interpret complex information
- Strong interpersonal and customer service skills
- Ability to communicate clearly with diverse stakeholders
- Commitment to continuous learning and process improvement
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k) with Discretionary Employer Match
- Paid Time Off and Paid Holidays
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Additional Employee Discounts and Perks
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