Solution Engineer
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Job Description
Join Salesforce as an Apromore Solution Engineer. Bridge process intelligence and client automation with a strong technical approach.
Responsibilities:
- Run Great Technical Discovery: Partner with AEs to conduct comprehensive technical discovery sessions.
- Analyze sophisticated business problems, uncover real technical blockers, mapping architecture constraints to design optimized "To-Be" processes.
- Prototyping & Hands-on Implementation: Act as a "builder" by constructing Proof of Concepts (PoCs) and minimum viable prototypes.
- Ingest historical event logs into Apromore to capture factual baselines and empirically validate the technical feasibility of proposed agentic automations, replatforming initiatives, and cost-saving opportunities.
- Data Configuration & Architecture: Guide customers on end-to-end data connectivity.
- Assist client teams in designing robust process data models, building efficient ETL/processing pipelines, and seamlessly integrating enterprise data ecosystems (such as Salesforce Data Cloud, Snowflake, or legacy ERPs).
- Deliver Value-Based Technical Messaging: Fluent in both "API" and "ROI," you will translate working prototypes into solid business cases.
- Help executive decision-makers across Automation/AI, Digital Transformation, Operational Excellence, and Risk & Compliance understand how process optimization maps to financial business impact.
- De-Risk Agentic AI Deployments: Help customers envision and safely activate autonomous AI agents.
- Employing your technical depth, demonstrate how clean process context, clear handoffs, and well-understood workflows are required to deploy agents safely, productively, and within trust guardrails.
- Deliver Training & Consultancy Projects: Lead and execute professional service engagements in process intelligence, technical onboarding, and specialized training programs for enterprise clients.
- Serve as the primary consultant to ensure successful customer adoption, guiding their teams on advanced process intelligence methodologies and execution best practices.
- Scale Engineering Impact: Contribute to the broader solutions community by building reusable assets, reference architectures, demo innovations, and mentoring junior Solution Engineers.
Requirements:
- 5+ Years of Experience in customer-facing technical selling roles (Solution Engineer, Technical/Solution Architect, Forward Deployed Engineer) or technical project delivery roles.
- Process Intelligence Expertise : Background working with process analytics, process mining, task mining, process simulation and data-driven business process management concepts.
- Strong Data Engineering Skills & Builder Credibility: Experience working with SQL, Python and building data pipelines and API integrations.
- AI Fluency: Familiarity with LLMs, prompt engineering, and agentic orchestration frameworks.
- Sales Instinct & Commercial Curiosity: An understanding of how pre-sales fits into a complex enterprise deal cycle.
- Exceptional Relationship Building: Proven ability to connect and communicate technical concepts fluidly to diverse stakeholders, ranging from C-suite executives to IT infrastructure and database teams.
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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