Solutions Consultant
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Job Description
Solutions Consultant at Synthesia ensuring technical validation and value realization for AI communication solutions. Collaborating with clients to drive onboarding and expand usage through effective solutioning.
Responsibilities:
- Lead discovery and qualification
- Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
- Challenge vague requests and reframe them into clear, high-impact use cases
- Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support
- Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout
- Own solution design and technical validation
- Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
- Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
- Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
- Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal
- Make value tangible
- Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context
- Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
- Position Synthesia clearly against alternatives and handle objections with commercial credibility
- Turn product interest into business conviction by showing where Synthesia fits and why it matters
- Drive first value, onboarding, and early adoption
- Own the path from signed deal to first live workflow, ensuring customers reach value quickly
- Build onboarding that drives behavior change and usage, not just product understanding
- Define early success measures, track them tightly, and intervene fast when adoption risk appears
- Establish the conditions for repeatable usage, strong champions, and broader rollout
- Unlock expansion
- Identify additional teams, workflows, and use cases where Synthesia can deliver more value
- Define the right starting point and a credible path to broader adoption over time
- Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
- Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion
- Build repeatability across the business
- Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
- Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
- Turn customer insight into structured product, positioning, and go-to-market feedback
- Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle
- Operate as a true cross-functional leader
- Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
- Align with Customer Success on adoption risk, rollout design, and expansion opportunities
- Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
- Act as a connective layer across teams, ensuring customer needs are translated into action and business impact.
Requirements:
- 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
- Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
- Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
- Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
- Comfortable across SaaS, AI, or enterprise technology environments
- Able to manage multiple priorities with pace, structure, and sound judgment
- Strong problem solver who brings clarity to ambiguity
- Builder mindset with high ownership and a bias for action
- Effective cross-functional partner who cares about outcomes, not activity.
Benefits:
- Health insurance
- Flexible working hours
- Professional development opportunities
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