Solutions Engineer – Integrations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Integration Support Engineer managing post-implementation customer experience for integrations in healthcare SaaS. Serving as the primary escalation point for integration-related customer issues and developing vendor relationships.
Responsibilities:
- Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations.
- Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication.
- Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs.
- Develop and manage vendor relationships, acting as NikoHealth’s primary point of contact for integration partners.
- Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required.
- Train customers on integration touchpoints within the NikoHealth UI—helping them understand how third-party tools interact with our platform.
- Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers.
- Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues.
- Create and maintain integration documentation, runbooks, and support processes to enable the broader support team.
- Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers.
Requirements:
- 4–6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or healthcare technology company.
- Bachelor’s degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study).
- Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI).
- Experience with monitoring and observability tools (Datadog or similar).
- Proficiency with JIRA or similar project management and ticketing systems.
- Strong customer-facing communication skills—comfortable hopping on calls, walking customers through complex workflows, and translating technical concepts into simple terms.
- Excellent organizational and project management abilities—able to self-prioritize in a fast-paced startup environment.
- A customer-first mindset combined with genuine curiosity about how systems connect and communicate.
- Familiarity with customer support tools (Intercom, Zendesk, or similar) is a plus.
- Bonus: Experience in the DME/HME industry or healthcare SaaS.
- Background in vendor or partner relationship management.
Similar Jobs
Solution Engineer
Solution Engineer designing customized software solutions for clients at CIAL Dun & Bradstreet. Collaborating with sales and support teams for effective implementation and guidance.
Principal Revenue Solutions Architect
Principal Revenue Solutions Architect at ReSource Pro designing solutions for clients in insurance and BPO. Collaborating with stakeholders and leading solution conversations to drive growth.
Experienced Solution Architect
Experienced Solution Architect at Gainwell leveraging technology to improve healthcare. Providing technical direction and standards for data engineering team.
Senior Solutions Architect, 5G NTN
Senior Solutions Architect providing technical advice and solutions in aerospace communications. Leading customer engagement and solution architecture for 5G/6G networking.
Commercial Solutions Engineer – EMEA
Commercial Solutions Engineer at Semrush, empowering businesses to achieve online visibility through strategic client relationships and technical guidance. Leading initiatives in digital marketing success across global teams.
Commercial Solutions Engineer, APAC
Sales Engineer at Semrush empowering businesses for online visibility and marketing success. Driving technical leadership in strategic client relationships across various industry verticals.
Senior Manager, Solutions Engineering
Senior Manager leading Yelp's Sales Engineering team, developing processes and tools for API client enablement. Collaborating with product and engineering to enhance technical solutions.
Solutions Engineer
Atlassian Solutions Engineer shaping enterprise software solutions through collaboration with Sales and delivery teams. Designing scalable solutions using Atlassian products.
AI Solutions Engineer
AI Solutions Engineer designing and deploying AI-powered applications for an Australian telecommunications client. Seeking Philippines-based candidates with strong technical and customer-facing skills.
Senior Solutions Engineer, Portuguese Speaking
Senior Solutions Engineer on Latin America PreSales team at HubSpot, partner with Account Executives for successful sales cycles. Focused on securing technical wins for B2B SaaS sales.
Solution Architect
Solution Architect at Vendavo working on pricing solutions and integrations within ERP and CRM systems. Providing technical leadership and client engagement for successful project execution.
Presales Solutions Engineer – OT/IoT Security
Customer-facing Presales Solutions Engineer consulting on OT/IoT security projects for a global IT solutions provider. Collaborating with client organizations and educating sales teams on cybersecurity solutions.
Solutions Engineer
Solutions Engineer leading client engagements for ModSquad's SaaS and AI solutions. Responsible for technical implementation and customer relationship management.
Solutions Architect
Solutions Architect leading design of complex, multi-system solutions for clients using innovative technologies and AI. Collaborating with sales teams and providing architectural guidance throughout engagements.
Lead, IT Architecture – SAP Solution Architect
Lead SAP architecture strategy and design large-scale solutions aligning with business objectives. Collaborate with stakeholders and mentor teams in delivering enterprise-wide SAP implementations.
Senior Solution Architect, SAP SuccessFactors
SAP SuccessFactors Solution Architect joining a global leader in HR advisory. Overseeing solution architecture, governance, and advisory for client engagements across Europe.
Mobile Solutions Engineer
Mobile Solutions Engineer specializing in HID’s Mobile Access solutions, leading technical discussions and training on mobile technologies. Serving as subject matter expert in customer workshops and providing solutions for complex challenges.
Principal AI Solutions Engineer
Principal AI Solutions Engineer at DataRobot focusing on delivering AI solutions to enterprise customers. Involved in AI application design and executing business-driven AI projects for clients.
Solution Architect
Solution Architect connecting sales, product development, and customers for energy sector. Responsibilities include consulting on AI software and developing secure solution architectures.
Staff Solutions Architect
Staff Solutions Architect at GitLab advising on the AI-powered DevSecOps platform. Collaborating with clients and cross-functional partners to enhance software development outcomes.