Staff Technical Account Manager – Optimization
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Job Description
Staff Technical Account Manager leading client engagements with North American customers at D-Wave. Supporting integration and deployment of quantum computing solutions while collaborating with internal teams.
Responsibilities:
- Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
- Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
- Deliver technical presentations at large events such as conferences, webinars, and seminars
- Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
- Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
- Build and maintain long-term technical relationships with customer teams across the project lifecycle
- Identify and recommend new projects that can leverage the D-Wave’s solutions
- Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
- Convey customer requirements to internal product and development teams, advocating for client needs
- Communicate complex technical information clearly and effectively across multiple platforms and audiences
- Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
- Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team
- Provide technical support to customer’s project through Advisory Service
- Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
- 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for clients.
- Strong foundation in Optimization (as it relates to Operations Research), algorithms, or applied mathematics
- Familiarity with Operations Research techniques and tools (highly desired)
- 2+ years of hands-on Python programming experience in an enterprise environment
- Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
- Experience with tools and platforms such as, GitHub, and REST APIs
- Proven ability to communicate technical content to both technical and non-technical stakeholders
- Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
- Quantum computing experience is a plus, but not required
- AI/LLM experience is a plus, but not required
- Project management experience is a plus, but not required.
Benefits:
- Health insurance
- 401(k)
- Flexible working arrangements
- Professional development opportunities
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