Strategic Account Director
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Job Description
Strategic Account Director driving business growth for SiteMinder's hotel commerce platform in Asia. Establishing partnerships and growing existing accounts in the hospitality industry.
Responsibilities:
- Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and solutions that deliver against customer buying needs
- Consultative selling: you will hold a creative and ambitious talent for driving new business and strategically managing customer solutions, demonstrating an in depth understanding of revenue management and hotel technology
- Hyper collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for Groups & Chains in the region.
- Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success)
- Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback
- Protection of revenue by ensuring customers are committed to term agreements and managing the contract renewal process
- Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts
Requirements:
- Hotel or travel industry experience: in-depth understanding of the hospitality/hotel industry and the travel technology landscape, as well as the infrastructure of large hotel groups
- Experience in SaaS sales or product/technology partnership management: you will have solid experience in consultative selling to C-level personas within a technology or hospitality-travel technology business
- Proven track record in closing >$1m new business
- Strong communication skills to build rapport and trusted, long-term relationships with customers
- Ability to bring together multiple stakeholders internally and externally to match buying authority and knowledge sets
- Excellent negotiation skills to overcome objections and navigate complex buying structures to influence multiple buying identities
- Consultative approach to solution sell, and present as a subject matter expert in the hospitality technology field
- Creative problem-solving skills and ability to manage expectations
- Highly resilient self starter, operating well independently, with positive attitude to winning deals
- Proactive and tenacious at unlocking opportunities
- Language requirements: Fluent in English, additional languages - Mandarin and/or Cantonese
Benefits:
- Equity packages (cash bonus) for you to be a part of the SiteMinder journey
- Remote working model
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
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