Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Engineer managing customer support and improving support processes at Converge. Responsible for developing Python scripts and triaging customer issues across different time zones.
Responsibilities:
- Manage our Jira support help desk, and ensure SLAs are met
- Build and continuously improve the support processes
- Develop & maintain Python scripts
- Manage support requests for customers across different time zones within the US
- Triage customer issues by checking logs, running simple database queries
- Perform root cause analysis for production errors and recommend improvements
- Work with different team members and stakeholders representing all areas of the business
- Regularly prepare and present content to stakeholders within Converge
Requirements:
- 3+ years supporting SaaS platforms
- Proficiency with Docker Containers
- Experience with the AWS PaaS, including but not limited to… VPC CloudFront, API Gateway & ALB Cognito MWAA ECR & ECS Fargate
- Proficiency with Datadog
- Working knowledge of databases. Knowledge of GraphDBs, Neo4j & Cypher is a huge plus.
- Proficiency using APIs. GraphQL is a huge plus.
- Proficient understanding of version control best practices using Git
Similar Jobs
Systems Support Engineer
Systems Support Engineer overseeing support for cloud and on-premises applications at Akamai. Collaborating with stakeholders and troubleshooting issues to deliver effective resolutions.
Director of Support Engineering
Director of Support Engineering at Ashby managing technical issues and improving product supportability. Leading strategic initiatives to drive system-level improvements in Support Engineering function.
Analista de Suporte Jr – Eng. Civil
Supporting customer inquiries via chat and ticket in a SaaS company focusing on the construction industry. Analyzing doubts and maintaining technical documentation for AI-powered products.
Support Engineer
Remote Support Engineer diagnosing technical issues for HP customers and maintaining customer relations. Implementing technical solutions and collaborating with various departments.
Technical Support Manager
Remote Technical Support Manager overseeing Tier 1 support engineers and guiding process improvements for HP. Collaborating with cross-functional teams and managing project parameters for a diverse range of technical processes.
Support Engineer
Support Engineer providing technical assistance for StorMagic's edge solutions. Responsible for resolving customer technical issues and ensuring excellent user experience in a remote capacity.
Technical Support Engineer
Technical Support Engineer leading teams of support engineers and handling high-severity cases. Collaborating with engineering teams to improve customer satisfaction and operational excellence.
Support Engineer
Remote Support Engineer at HP providing technical troubleshooting and support for external and internal customers. Responsible for resolving issues and integrating technical knowledge to assist users.
Technical Support Manager
Manage a remote team of Tier 1 Support Engineers and Technical Experts for Indigo. Oversee team activities, compliance, and provide services across various business systems and applications.
Technical Support Analyst
Technical Support Analyst delivering accurate solutions and maintaining documentation for user inquiries. Helping users succeed through technical support and effective communication.
Technical Product Support Analyst II
Technical Product Support Analyst providing assistance on Inovalon’s supported products via phone, email, and chat. Responsible for resolving technical issues and documenting customer interactions.
Support Analyst, Level 1
Support Analyst L1 troubleshooting Warehouse Management System issues and ensuring customer satisfaction while working remotely in the United States.
L2 Technical Support Representative – Shifting Schedule
Technical Support Representative providing customer support for Twoconnect, ensuring efficient handling of enquiries and maintenance of customer support tickets.
Scientific and Technical Support
Scientific & Technical Support for Oregon Washington Coastal Office at Lynker Corporation. Providing compliance consultations and environmental impact evaluations for marine and aquatic projects.
Coder 2, Coder 3, Technical Analyst
Coder 2 position at Wellstar, responsible for accurate medical coding and data abstraction. Join Georgia’s largest integrated healthcare system supporting patient care through coding excellence.
Technical Support Engineer
Technical Support Engineer at TrueML diagnosing complex system failures and empowering the team with documentation and insights. Focused on improving customer experiences through enhanced technical support.
Senior Technical Support Analyst
Technical Support Senior Analyst at Cigna automating Document Source Tool supporting health policies and certificates. Collaborating on compliance and enhancing product solutions with regulatory teams.
Junior Application Support Analyst
Junior Application Support Analyst providing primary customer service support to internal employees. Managing incident tickets and collaborating with technical teams to resolve complex problems.
Support Technician
Support Technician providing technical support for MCCi's JustFOIA and GovBuilt software platforms. Assisting clients with hardware, software, and network issues remotely.
Technical Support Engineer
Technical Support Engineer resolving complex technical issues for customers using fal’s AI platform. Collaborating with teams to enhance products and write technical documentation.