SVP, Account Strategist – AI Operations
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Job Description
SVP, Account Strategist & AI Operations leading operational transformation and client relationships in AI-enabled environments. Requires strong expertise in the US Mortgage and BFSI outsourcing ecosystem.
Responsibilities:
- Own and expand relationships with senior client stakeholders (C-suite and business leaders), acting as a trusted advisor.
- Develop and execute account growth strategies to increase wallet share, retention, and long-term value.
- Lead white space mapping initiatives to identify new revenue streams aligned with client priorities and gomoder’s capabilities.
- Drive structured account planning frameworks across all key accounts.
- Ensure account management templates are consistently updated and reflective of client progress, opportunities, and engagement.
- Gather, analyze, and report client intelligence to inform strategy, decision-making, and future opportunities.
- Identify untapped areas of opportunity within accounts and align these with client needs and organizational capabilities.
- Partner with clients to discuss and craft proposals that address evolving business challenges and opportunities.
- Guide and support the sales team in identifying and executing upsell and cross-sell opportunities.
- Design and implement strategies that increase wallet share across assigned accounts.
- Create and deliver compelling proposals tailored to existing client needs and future potential.
- Champion adoption of AI-driven solutions within client engagements to improve efficiency, accuracy, and scalability.
- Identify opportunities to integrate automation, GenAI, and intelligent workflows into existing delivery models.
- Partner with internal operations and technology teams to design and implement AI-led transformation roadmaps.
- Establish KPIs and success metrics for AI initiatives, ensuring measurable business impact.
- Lead MBRs/QBRs with executive presence, delivering insights, performance updates, and forward-looking strategies.
- Maintain and evolve account management frameworks and templates to reflect real-time insights and opportunities.
- Oversee client feedback mechanisms (CSAT/NPS/surveys) and translate insights into actionable improvements.
- Partner closely with sales leadership to drive upsell, cross-sell, and renewal strategies.
- Build a culture of data-driven account management, leveraging analytics for decision-making.
- Lead, mentor, and scale a high-performing team of account strategists and operations leaders.
Requirements:
- Bachelor’s or Master’s degree in Business, Strategy, or a related field.
- 15+ years of experience in account management, account strategy, client success, or consulting roles in enterprise/B2B environments.
- Deep expertise in the US Mortgage outsourcing / BFSI domain is strongly preferred.
- Proven track record of driving revenue growth (upsell/cross-sell) and managing large strategic accounts.
- Experience leading or implementing AI/automation-driven transformation initiatives in operations or client environments.
- Exposure to GenAI, RPA, or digital transformation programs in outsourcing environments.
- Experience working with global delivery models.
Benefits:
- None
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