Team Lead Account Management, Marketplace
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Job Description
Teamlead in Account Management for a leading online pharmacy in Europe. Responsible for strategy implementation, team leadership, and performance management in a growth-focused environment.
Responsibilities:
- Lead and develop an Account Management team with a focus on performance, customer orientation and continuous improvement
- Develop and implement the account management strategy to increase customer retention, account growth and long-term partner success
- Full responsibility for the performance of the Account Management portfolio and for achieving key KPIs such as revenue growth, customer retention and customer satisfaction
- Support and develop team members through regular feedback, performance management and individual development plans
- Build, optimize and standardize processes, playbooks and best practices to make Account Management efficient and scalable
- Work closely with Sales, Onboarding, Retail Media, Operations and Country Heads to ensure excellent partner support
- Manage the entire customer lifecycle with the goal of identifying growth opportunities, reducing churn and maximizing long-term value for our partners
- Analyze market and competitive developments to identify optimization potentials and drive sustainable growth
Requirements:
- Several years of experience in account management, ideally in a marketplace, platform or e‑commerce environment
- Initial leadership experience or a proven ability to guide and develop teams
- Demonstrable success in strategic account development and revenue growth
- Strong commercial/entrepreneurial mindset, excellent analytical skills and confident use of data-driven decision making
Benefits:
- Fitness: Stay healthy with a membership package (M) for Urban Sports Club, giving you access to a wide range of sports and fitness offerings
- Remote work: If your role does not require on-site presence, we can arrange your place of work individually — even for up to 20 days per year anywhere in the EU
- Mobility: We provide employees with a fully funded Deutschlandticket (German public transport pass) that can be used at any time
- Development: Grow! We support and promote your individual development through various internal and external trainings
- Vacation: 30 days of paid vacation per year (plus Rosenmontag) and the option to take up to 10 days of unpaid leave for employees with more than one year of service
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