Technical Account Manager
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Job Description
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Responsibilities:
- Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
- Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
- Tracking and coordinating technology deployments with our customers and partners on a global scale
- Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
- Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed
Requirements:
- 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Experience with Project Management methodologies
- Technical experience with python, database queries, and API usage
- Ability to multitask and juggle several responsibilities simultaneously
- Ability and experience in analyzing and drawing conclusions from larger data sets
- Excellent organizational skills and attention to detail
- Bachelor's Degree
- Strong interpersonal and written/verbal communication skills
- Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
Benefits:
- Comprehensive medical, dental, and vision coverage for employees and dependents
- Retirement contributions
- Additional programs that support wellbeing and professional development
- Equity ownership aligning personal success with the company's mission and growth
- Remote-first work culture providing flexibility and balance
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