Technical Account Manager – LATAM Core
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Job Description
Technical Account Manager supporting multiple B2B partners in LATAM for Hopper Technology Solutions. Ensures effective technical support and process optimization for partner inquiries and issues.
Responsibilities:
- Serve as the primary technical point of contact for multiple B2B partners.
- Translate partner inquiries into structured, actionable requests with complete context.
- Provide clear updates, timelines, and expectations to partners.
- Assess and validate reported issues before escalating to engineering.
- Investigate technical or data-centric questions using internal tools, dashboards, and SQL.
- Improve intake workflows, templates, and triage mechanisms for consistency across partners.
- Coordinate with a diverse set of stakeholders including product managers and engineers.
- Advocate for partner needs while helping internal teams maintain focus and momentum.
Requirements:
- Technical fluency (APIs, logs, data analysis, SQL) and an analytical mindset.
- At least 5 years of experience working in mid-stage SaaS or B2B platform companies that sell to enterprise clients.
- Must be legally allowed to work in Brazil, Colombia, Mexico or Uruguay (LATAM).
- Fluent in English and Portuguese is a plus.
Benefits:
- Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
- Carrot Cash travel stipend.
- Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.
- Hopper offers employees in Brazil monthly meal vouchers
- Very generous parental leave
- Flexdesk All Access Pass & Work-from-home stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
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