Technical Account Manager – LATAM Core
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager serving B2B partners in a fully remote workspace. Engage with clients, provide technical support, and optimize processes for operational excellence.
Responsibilities:
- Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels.
- Translate partner inquiries into structured, actionable requests with complete context.
- Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned.
- Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.
- Investigate technical or data-centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects.
- Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth.
- Improve intake workflows, templates, and triage mechanisms to create consistency across partners.
- Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards.
- Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale operational excellence.
- Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.
- Maintain clear follow-through, alignment, and ownership across parallel workstreams.
- Advocate for partner needs while helping internal teams maintain focus and momentum.
Requirements:
- Do you have technical fluency (APIs, logs, data analysis, SQL) and an analytical mindset?
- Do you have at least 5 years of experience working in a mid-stage SaaS or B2B platform companies that sell to enterprise clients?
Benefits:
- Hopper offers group medical and dental insurance to full-time employees.
- Hopper offers life insurance with short term and long term disability coverage.
- All employees and dependents have access to telemedicine services, anytime, anywhere.
- Please ask us about our very generous parental leave, much above industry standards!.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Flexdesk Access Pass & Work-from-home stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
Similar Jobs
Technical Account Manager, SQL
Technical Account Manager managing customer portfolios and their technical needs at Varicent. Build relationships while coaching clients on technology and feature adoption.
Technical Account Manager – Platform, Ansible
Technical Account Manager delivering support for enterprise customers using Red Hat Ansible solutions in France. Collaborating with other teams to ensure customer success and satisfaction.
Technical Account Manager
Technical Account Manager at Arch Systems supporting global customers in implementing SaaS solutions. Collaborating with teams to enhance client relationships and drive portfolio growth.
Technical Account Manager, Europe
Technical Account Manager guiding customer implementations for Arch Systems' data optimization solutions. Collaborating with teams and enhancing client relationships in a remote-first environment.
Technical Account Manager, APAC
Technical Account Manager for APAC region at Island, guiding customers through their journey with Island's technical solutions. Fostering relationships and delivering expert guidance to maximize customer value.
Technical Account Manager
Technical Account Manager focusing on customer service delivery and cloud commerce at HostPapa. Collaborating with global teams to enhance customer environments and ensure satisfaction.
Technical Account Manager
Technical Account Manager maximizing customer value for cybersecurity products at Proofpoint. Working with clients for technical support and leading presentations on system performance and strategies.
Technical Account Manager
Technical Account Manager managing post-sale technical relationships for customers in cybersecurity domain at Fable. Leading onboarding, implementation, and driving adoption with a focus on measurable ROI.
Technical Account Manager
Technical Account Manager delivering technical guidance and executional support to enterprise clients at Rithum. Collaborating with Client Success Manager to align technical solutions with business objectives.
Senior Technical Account Manager
Senior Technical Account Manager at Armada ensuring the success and optimization of SaaS product Atlas for customers. Owns the post-deployment technical success with a focus on adoption and expansion.
Technical Account Manager, French-Speaking
Enterprise Mobility Consultant maintaining relationships with Enterprise customers and providing technical consultancy. Involves quarterly reviews and training on SOTI products.
Technical Account Manager
Technical Account Manager managing ad operations and analytics for Adelaide's clients. Ensuring measurement fidelity and providing client-facing support for digital advertising campaigns.
Technical Account Manager
Technical Account Manager driving customer outcomes for AI Cloud and Fortune 500 clients at vCluster. Leading customer onboarding and relationship management with a focus on technical adoption and growth.
Technical Account Manager
Technical Account Manager at CelerData ensuring high-value accounts achieve their data analytics goals. Blending product expertise with proactive relationship management for strategic customers.
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.
IT Manager, IT Technical Account Manager
Client Success Manager responsible for understanding customer IT needs at a Managed IT Services company. Analyzing requirements and ensuring customer satisfaction through strategic solutions.
Associate Technical Account Manager
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Technical Account Manager – Government APIs
Technical Account Manager focused on API integrations with U.S. state agencies. Securing access to government data systems and ensuring compliance and reliability in integrations.
Technical Account Manager
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.