Technical Account Manager – LATAM Core
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Job Description
Technical Account Manager serving as the technical liaison for strategic partners at Hopper Technology Solutions, handling inquiries and managing escalations effectively.
Responsibilities:
- Serve as the primary technical point of contact for multiple B2B partners.
- Translate partner inquiries into structured, actionable requests with complete context.
- Provide clear updates, timelines, and expectations.
- Assess and validate reported issues before escalating to engineering.
- Investigate technical or data-centric questions.
- Manage and prioritize requests across multiple partners simultaneously.
- Improve intake workflows, templates, and triage mechanisms.
- Coordinate with a wide and diverse set of stakeholders.
Requirements:
- Do you have technical fluency (APIs, logs, data analysis, SQL) and an analytical mindset?
- Do you have at least 5 years of experience working in a mid-stage SaaS or B2B platform companies that sell to enterprise clients?
Benefits:
- Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
- Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances.
- Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.
- Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.
- Please ask us about our very generous parental leave, much above industry standards!.
- Unlimited PTO.
- Flexdesk coworking All Access Pass AND Work-from-home stipend.
- Carrot Cash travel stipend.
- Hopper offers a monthly subsidy to pay for teleworking utilities.
- An entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
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