Technical Account Manager
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Job Description
Technical Account Manager responsible for client success through technical solution design and project leadership. Leading implementation processes and maintaining customer relationships in Mexico.
Responsibilities:
- Relación y Asesoría con Clientes: asesor de confianza con experiencia profunda en el producto y mejores prácticas; dirige talleres, sesiones de ideación y capacitaciones; mantiene comunicación constante y fomenta relaciones basadas en confianza y responsabilidad.
- Liderazgo de Proyectos: lidera la incorporación e implementación (contratos, planes, documentación e informes); impulsa responsabilidad entre equipos; gestiona expectativas y asegura resultados que cumplan objetivos de negocio.
- Diseño y Entrega de Soluciones: traduce requerimientos en diseños efectivos de automatización y orquestación; construye soluciones con resultados medibles; identifica oportunidades de valor adicional y comunica al liderazgo.
Requirements:
- Más de 5 años liderando implementaciones de software o inteligencia artificial, con éxito comprobado en la entrega a clientes.
- Sólidas habilidades en gestión de proyectos, análisis de negocio, diseño de flujos de trabajo, levantamiento de requerimientos y resolución de problemas.
- Excelentes habilidades de comunicación verbal y escrita; capacidad para interactuar con todos los niveles de la organización.
- Experiencia en programación y/o formación técnica con capacidad para configurar soluciones.
- Enfoque proactivo y orientado al cliente, con paciencia, empatía y responsabilidad.
- Habilidades de gestión del tiempo y capacidad para trabajar bajo plazos ajustados; disponibilidad para viajar hasta un 15%.
- Inglés avanzado (C1)
- Deseables: conocimientos básicos de APIs, nube o scripting (Python, JavaScript); experiencia con IA, automatización de flujos y modelos de lenguaje (LLMs); experiencia en consultoría o asesoría para clientes medios o empresariales.
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