Technical Account Manager – OpenShift
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Job Description
OpenShift Technical Account Manager focusing on customer relationships and technical guidance for Red Hat's OpenShift platform in Saudi Arabia.
Responsibilities:
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies
- Provide advice and guidance to customers about their current and future Red Hat products; Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Manage customer use cases and maintain clear and concise case documentation
- Create customer engagement plans and keep the documentation on the customer's environment updated
- Manage and grow customer relationships by delivering attentive, relationship-based support
Requirements:
- 5 years experience in a support, development, engineering, or quality assurance organization
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)
- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with an eye for detail
Benefits:
- Industry-leading resources for efficient technical environments
- Collaborative work environment with engineering and product management teams
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