Technical Account Manager, Partner Integrations, BI – MySQL/Looker
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Job Description
Technical Account Manager providing integration support for enterprise partnerships. Driving growth and analytics using MySQL and Tableau while maintaining partner relationships.
Responsibilities:
- Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners.
- Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare.
- Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning).
- Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings.
- Drive adoption & growth and contribute to joint roadmaps.
- Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners.
- Provide data analytics and business intelligence support to other departments.
Requirements:
- 5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal)
- Proficiency in account management, and client facing communication.
- Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation.
- Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination.
- Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation.
- An ability to work effectively across departments (Sales, Account Management, Support and Operations)
- Strong attention to detail, and an ability to work well independently.
- Fluency in spoken and written English.
- A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events.
- Exceptional problem solving skills and the ability to manage projects effectively.
Benefits:
- Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
- 15 days of leave (increases to 20 days at 2 years tenure)
- Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
- 401K company plan
- Annual work from home budget $500
- Annual training budget of $250
- TSA Precheck (worth $80)
- Annual Project Expedition tour credits of $750
- Employee discounts on thousands of tours and activities
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