Technical Account Manager – Tech Touch
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Job Description
Technical Account Manager advising strategic customers at CrowdStrike. Building relationships and ensuring customer success in cybersecurity solutions.
Responsibilities:
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests.
- Escalate customer issues to management when appropriate.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Leverage knowledge content and systems to obtain product expertise
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner.
Requirements:
- Bachelor’s Degree or equivalent experience
- 1-2 Years experience as a TAM
- 3-4 Years experience as a TSE
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problem-solving skills
- Collaborative attitude
- Commitment to customer success
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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