Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager working with customers to enhance their use of a fraud prevention platform. Driving value through collaboration and strategic communication.
Responsibilities:
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients.
- Provide strategic analysis and critical thinking as we plan long-term expansion.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
Requirements:
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a clear understanding of how customers integrate APIs
- Domain experience in fraud prevention, AML/KYC compliance, or financial crime risk — gained at a bank, fintech, payment processor, or fraud/compliance SaaS vendor operating in at least one of UAE, Singapore, or Australia
- Regulatory literacy across at least one primary market framework: CBUAE, DIFC/ADGM (UAE); MAS Notice 626, FATF recommendations (Singapore); AUSTRAC, AML/CTF Act, Scam Awareness Framework (Australia)
- Analytical skills that are second to none — you excel at number crunching and drawing insights; comfortable reading ML model outputs (confusion matrices, precision/recall, ROC curves), running SQL queries against fraud/transaction datasets, and back-testing rule changes against historical data
- Proficient in using business intelligence tools for fraud and compliance reporting
- Capable of translating complex strategies into actionable processes and outcomes — including structured root cause analysis (5 Whys, DMAIC) when customers experience fraud spikes or false positive surges
- A natural at building relationships and collaborating across CXOs, Head of Compliance, VP Engineering, and operational fraud analyst levels simultaneously
- Strong presentation skills for both virtual and in-person meetings with senior stakeholders across multiple cultural contexts
- Previous customer-facing experience with a technical product — you are comfortable owning escalations and driving structured remediation plans under pressure
- An exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders across time zones and regulatory environments
- You constantly think about ways to improve processes — you are not satisfied with "that's how we've always done it."
- You love making customers more efficient as much as we do!
Benefits:
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*
- 4% matching in 401k / RRSP - *US and Canada specific*
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
Similar Jobs
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.
Operations Technical Account Manager
Technical Account Manager providing customer advocacy and support for Red Hat Ansible Automation Platform. Collaborating with engineering and managing relationships within the U.S. Eastern or Central Time Zone.
Technical Account Manager – Pharmaceutical Ingredients
Technical Account Manager joining Univar Solutions' Pharmaceutical Ingredients team to build strong customer relationships and drive sales growth in Mexico. Responsibilities include customer support, technical consultations, and sales pipeline management.
Head of Technical Account Managers
Leading a team of Technical Account Managers at VulnCheck to ensure customer success and value realization. Collaborating across departments to integrate vulnerability intelligence into customer processes.
Technical Account Manager
Senior Technical Account Manager owning strategic accounts at Clerk. Blending product expertise with relationship management for customer success.
Frontline Technical Services Manager
Frontline Technical Services Manager overseeing service desk operations and ensuring exceptional service delivery for Net at Work. Leading a team in a 24/7 MSP environment to enhance client experience.
Technical Account Manager, Portuguese Speaking
Technical Account Manager at Nerdio managing customer accounts and providing technical guidance. Focused on optimizing usage of Azure Virtual Desktop and enhancing customer experience.
Technical Account Manager
Technical Account Manager overseeing technical relationships and customer engagements at Contrast Security. Coordinating with internal teams to ensure successful outcomes and high customer satisfaction.
Technical Account Manager
Technical Account Manager at TTEC Digital managing client relationships and driving platform adoption in AWS contact center ecosystems.