Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager specializing in enterprise onboarding and SSO integrations at Canva. Collaborating with customer and internal teams to drive successful implementations and improve product processes.
Responsibilities:
- As a Technical Account Manager within our Customer Success organisation, you will partner cross-functionally to streamline enterprise onboarding and user workflows, with a strong focus on SSO and identity integrations.
- This is a delivery-focused contractor role, with an emphasis on hands-on technical onboarding, support, and documentation for enterprise customers.
- You will independently own SSO implementations, provide deep technical guidance, enable internal teams, and act as the voice of the customer to influence product and process improvements alongside Product and Engineering.
- Lead and support enterprise customer onboarding for SSO integrations and SCIM provisioning.
- Advise and guide customers through complex technical issues related to authentication, integrations, and identity management.
- Provide high-quality remote technical guidance and respond to ad hoc technical questions.
- Support customers during technical onboarding activities and ensure successful implementation.
- Partner closely with Product and Engineering to share customer insights and influence the product roadmap.
- Support product beta programs and collaborate with Product on feature launches.
- Help qualify new deals, as needed, to ensure technical feasibility during the sales process.
- Collaborate within the TAM team to unblock issues and share standardised processes.
- Create high-quality, client-facing documentation, including step-by-step SSO implementation guides across multiple Identity Providers, user workflow documentation for different use cases, FAQs, and best-practice resources.
- Enable internal Sales and Customer Success teams through knowledge sharing and documentation.
Requirements:
- You have experience project-managing the technical aspects of enterprise implementations (e.g. APIs, integrations, authentication)
- You're a strong communicator with stakeholder management skills, with the ability to explain complex technical concepts clearly
- You have proven abilities to partner with Product and Engineering to represent customer needs and shape a robust roadmap
- You have deep hands-on experience with SAML 2.0 and SCIM provisioning
- You have working knowledge of identity providers such as: Okta, Azure AD, ADFS, Duo, Ping Identity, Google Workspace, OneLogin
- You have experience administering at least one Identity Provider (IdP)
- You have a solid understanding of security concepts, including MFA and authentication protocols
- You have experience working with large, strategic enterprise customers (e.g. 100k+ ARR)
- You're able to work autonomously in a fast-moving, delivery-focused environment
Benefits:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Similar Jobs
Associate Technical Account Manager
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Technical Account Manager – Government APIs
Technical Account Manager focused on API integrations with U.S. state agencies. Securing access to government data systems and ensuring compliance and reliability in integrations.
Technical Account Manager
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.
Technical Services Manager
Technical Services Manager overseeing technical aspects of gummy production at OLLY. Leading initiatives to ensure quality and efficiency while managing cross-functional teams.
Senior Technical Account Manager
Senior Technical Account Manager addressing complex technical issues and collaborating with development teams in a fast-paced SaaS environment. Driving customer satisfaction with Cyberhaven’s innovative security solutions.
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.
Operations Technical Account Manager
Technical Account Manager providing customer advocacy and support for Red Hat Ansible Automation Platform. Collaborating with engineering and managing relationships within the U.S. Eastern or Central Time Zone.
Technical Account Manager
Technical Account Manager working with customers to enhance their use of a fraud prevention platform. Driving value through collaboration and strategic communication.
Technical Account Manager – Pharmaceutical Ingredients
Technical Account Manager joining Univar Solutions' Pharmaceutical Ingredients team to build strong customer relationships and drive sales growth in Mexico. Responsibilities include customer support, technical consultations, and sales pipeline management.