Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager at Routeware improving client relationships and contributing to product development. Engaging cross-functional teams to ensure customer satisfaction and drive business growth.
Responsibilities:
- Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment.
- Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.)
- Become intimately involved with clients’ configurations and architecture to assist with outcomes.
- Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Develop and understand the client’s technical environment, product configurations, and business processes.
- Liaise with engineering teams to resolve escalated technical issues where appropriate.
- Assist with challenging client requests or issue escalations as needed .
- Cultivate a strong culture of talent development .
- Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision .
- Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers.
- Understands Routeware technology, product offerings, and industries served.
- Fosters and promotes innovative thinking and collaboration across teams
- Mentors team and cross teammembers, helping them to develop skills and capabilities in support of their professional growth
- Leads and contributes to Account Management initiatives as needed
- Ability to travel up to 50%
Requirements:
- A customer-centric mindset with a focus on delivering exceptional service
- Deep Technical knowledge including the ability to understand data structure, pseudo code, and/or a mastery of data centric tools like Microsoft Excel.
- Strong relationship-building skills
- An excellent reputation as a reliable, customer-focused professional who can react quickly to problems while working in a fast-paced & dynamic environment
- Capable of effectively managing multiple projects, teams, time zones, etc.
- Ability to work at a strategic level while working on change management, process implementation, etc.
- Exceptional communication skills (both written and verbal)
- Process-oriented and highly organized with the ability to establish comprehensive execution plans.
- Problem solver with a solution-oriented mindset
- Ability to motivate teams and help drive a customer-focused and obsessed culture within the organization
- Ability to manage expectations and requirements of internal and external stakeholders while performing day-to-day
Benefits:
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
Similar Jobs
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.
IT Manager, IT Technical Account Manager
Client Success Manager responsible for understanding customer IT needs at a Managed IT Services company. Analyzing requirements and ensuring customer satisfaction through strategic solutions.
Associate Technical Account Manager
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Technical Account Manager – Government APIs
Technical Account Manager focused on API integrations with U.S. state agencies. Securing access to government data systems and ensuring compliance and reliability in integrations.
Technical Account Manager
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.
Technical Services Manager
Technical Services Manager overseeing technical aspects of gummy production at OLLY. Leading initiatives to ensure quality and efficiency while managing cross-functional teams.
Senior Technical Account Manager
Senior Technical Account Manager addressing complex technical issues and collaborating with development teams in a fast-paced SaaS environment. Driving customer satisfaction with Cyberhaven’s innovative security solutions.
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.