Technical Account Manager
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Job Description
Technical Account Manager at GreenSlate supporting VIP clients with exemplary service. Delivering solutions and enhancing client experience using GreenSlate software platforms.
Responsibilities:
- Work in the Technical Account Management Hubspot pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service
- Assist dedicated VIP client Slack channels
- Transfer/escalate issues to other team members as needed
- Assist with new client onboarding meetings and training as needed
- Lead weekly payroll and crew member webinars
- Assist with onsite crew member support as needed
- Assist with UAT testing of new software releases as needed
- Utilize Hubspot help-desk software to log tickets and resolutions
- Submit software development requests and bugs to development on behalf of users
- Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious
Requirements:
- Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
- Customer service experience
- Passion for technology, the environment, and going green!
- The ability to deal with high volumes and work under pressure
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Knowledge of production accounting basics is a plus!
- Excellent listening and communication skills
- Focused and detail-oriented
- Payroll Advanced knowledge of digital payroll management solutions
- Previous payroll experience
- Proficient knowledge of union/non-union payroll and grossing
- Advanced knowledge of the complete flow of payroll from beginning to end
Benefits:
- Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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