Technical Account Manager
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Job Description
Technical Account Manager serving as a trusted advisor to customers in the solar project development space. Manage customer relationships and drive software implementation and adoption for PVcase products.
Responsibilities:
- Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
- Manage a book of customers, acting as the primary point of contact for technical related questions and coordination of issue management and problem resolution.
- Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.
- Guide customers through implementation, onboarding, and adoption.
- Drive healthy Adoption, Net Retention, and Churn targets.
- Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
- Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
- Advocate for customers and develop strong relationships to ensure adoption of PVcase products.
- Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.
- Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.
- Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.
Requirements:
- Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
- Strong communication skills to effectively collaborate with internal and external teams.
- Experience in managing customer accounts, handling escalations, and resolving issues.
- Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
- Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
- Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
- Experience in managing complex technical projects and delivering successful outcomes.
- Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
- Solar or Engineering backgrounds strongly preferred
- Proficient in using customer relationship management (CRM) software and other relevant tools
- Startup / Scale-up experience preferred
Benefits:
- 401(K) plan with 100% match on first 4% of contributions
- Health, dental, and vision coverage
- Flexible vacation policy, with a minimum of 3 weeks off
- Full training and onboarding program for a seamless start
- Flexible working hours, harmonizing personal and professional life
- Half-day Summer Fridays
- Unlimited remote work policy
- Internal transparency with company results and salary system, promoting a culture of trust and collaboration
- Additional paid vacation days, including birthdays, volunteering, and other occasions
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