Technical Account Manager
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Job Description
Technical Account Manager at Alpine IQ ensuring customers maximize platform value and satisfaction through technical expertise and relationship management. Developing partnerships and overseeing technical projects.
Responsibilities:
- Build Trusted Customer Partnerships
- Develop strong, long-term relationships with key stakeholders in assigned accounts
- Lead customer calls to answer questions, provide guidance, and drive successful outcomes
- Understand each client’s business goals and technical environment
- Serve as the primary technical contact for your accounts
- Troubleshoot complex issues and guide customers through resolutions
- Provide best practices, product training, and technical recommendations
- Help customers fully leverage platform features and functionality
- Identify opportunities for optimization, expansion, and growth
- Share customer feedback with Product and Engineering to influence roadmap decisions
- Oversee implementations, data transfers, and other technical initiatives
- Ensure projects are delivered on time and within scope
- Document processes, solutions, and technical knowledge
- Mentor junior TAMs and support onboarding of new team members
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field
- 3+ years in Technical Account Management, Technical Support, or similar SaaS role
- Experience using CRM platforms and technical support tools
- Working knowledge of SQL
- Experience with APIs and integrations
- Familiarity with Linux command line
- Experience with GitHub
- Scripting experience (Python preferred; Go is a plus)
Benefits:
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop and More!
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